What Conditions are Necessary for High Reliability in Global Settings?
Tuesday, December 6, 2022
Dr. Peter Martelli, Ph.D.
Associate Professor of Healthcare Administration in the Sawyer Business School at Suffolk University & Past Director & Researcher, UC Berkeley, Center for Catastrophic Risk Management
Dr. Zhike Lei, Ph.D.
Professor of Applied Behavior Science and the Director of the Center for Applied Research at the Pepperdine Graziadio Business School
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High reliability organization (HRO) theory was primarily developed through examining the challenges of large, public technical systems in America (and more specifically, California). From field and experimental research, we now know a great deal about the organizational characteristics associated with high reliability. However, nearly all of this research derives from advanced organizations in the US or Europe. Little is known about how HRO fares in low- and middle-income countries, where organizational life looks quite different: infrastructure is old, hierarchies are entrenched, and resource constraints are extreme. Could it be that “heedful interrelating” is simply impossible under these conditions? Or is it a quality of organizations that transcends a simple lack of resources and crumbling walls? In this seminar, we ask what conditions are necessary for high reliability in global settings.
Dr. Zhike Lei is a Professor of Applied Behavior Science and the Director of the Center for Applied Research at the Pepperdine Graziadio Business School. She received her PhD in Organizational Behavior from Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. Dr. Lei studies how organizations, work teams, and employees adapt and learn in complex, time-pressured environments. Her work on team adaptation, psychological safety, error management, and crisis management has been published in premier academic outlets, including the Journal of Applied Psychology, Academy of Management Discoveries, and Harvard Business Review.