Current CCRM Projects and Participants
Should you care to participate in one or more projects contact the person with the asterisk (*) following his or her name.
There is a rapidly growing interest in the healthcare sector to learn and apply new perspectives on safety, quality and reliability. The Reliable Healthcare Organizing Network (RhoNet) was formed as a CCRM subgroup to facilitate knowledge exchange and research collaboration between healthcare scholars and practitioners. Through a range of projects, the RhoNet members aim to narrow the theory-practice gap and develop new management approaches and tools to address risk in this setting.
(current as of Aug 2011) Greg Bigley (U. Washington), Gene Beyt (Clarian Health), Tom D'Aunno (Columbia), Amy Edmondson (Harvard), Robert Hendler (Tenet), Thomas Huber (Kaiser), Jody Hoffer Gittell (Brandeis), Tony Hare (Berkeley), Terry Hill (Hill Physicians), Holly Lanham (UT), Peter Martelli (Berkeley), Kathryn McDonald (Stanford), Ranga Ramanujam (Vanderbilt), Karlene Roberts (Berkeley), Denise Rousseau (Carnegie Mellon), Paul Schulman (Mills), Stephen Shortell (Berkeley), Sara Singer (Harvard), Bruce Spurlock (Stanford), Anthony Suchman (U. Rochester), Michal Tamuz (SUNY), Timothy Vogus (Vanderbilt)
Supported by the US Department of Energy
Kem Robinson of LBL is overseeing the proposed development of the world’s largest underground laboratory for hard science and engineering experiments. The site is an exhausted gold mine in the Black Mountains of South Dakota. In 2009 CCRM was invited to examine how DUSEL can insure the reliability of its operations from its initial inception forward. The facility is due to open in 2018. CCRM researchers are engaged in a longitudinal investigation of safety culture development by assessing safety culture in work groups with very different mandates (from designers to subcontractors to scientists, etc.) as they come on line and over a very long period of time. They will also develop outcome metrics. CCRM participants are Karlene Roberts*, Tony Ciavarelli, and Najm Meshkati.
The 2009 Statoil workshop on high reliability approaches to safety and critical incident planning was so well received that CCRM faculty drafted a scaled down version to offer to long range planners and executives in federal agencies. Senator Feinstein’s Office suggested that this program (CCRM DC) might equally benefit heads of regional federal offices as well as state and local agencies charged with managing serious incidents. Participating agencies might include federal, state, and local law enforcement as well as more specialized federal agencies. Local workshops would afford CCRM faculty opportunities to refine or adapt their research findings for planners and policy makers. The San Mateo County Probation Department offered to host an initial seminar for local probation supervisors. Shear Associates will seek funding from California Standardized Training for Corrections (STC) to present training on high reliability organization and error for law enforcement, corrections, and supervisory agencies. CCRM members interested in developing presentations or pursuing research in these areas should contact Tony Hare.*
How Institutions Think About the Unthinkable: Organizational Learning and Communication About Catastrophic Events, this Human Social Dynamics (HSD) project is in its final year. In fact, it is currently on a no-cost extension into a fourth year. Generally, the project has examined organizational learning in response to catastrophe or in preparation for catastrophe. The research has covered, law, economic, and social science domains. A number of papers, presentations, and three workshops were supported by this work. CCRM participants are: Karlene Roberts (PI), Michael Hanemann, Dan Farber, Ken Bamberger, Anne O’Connell, Nate Bush, Jennifer La Chance, Atul Techchandani, Peter Martelli, and Hendrik Wolf.
CCRM researchers met with KEPCO top managers in the Summer of 2010 to discuss research and training programs in Japan and Asia. CCRM participants were Karlene Roberts*, Kathleen Tierney, and Najm Meshkati.
RESIN (Resilient and Sustainable Infrastructure Networks)
Supported by the National Science Foundation
The award came to CCRM in 2009 to fund Assessing and Managing Failure Vulnerabilities of Interdependent Complex Infrastructure Systems. The 2010 research plans for RESIN have been consolidated and work has begun on the second phase of the Sherman Island Pilot Project for improved risk assessment and management methods. Current efforts focus on estimating the probabilities of failure of island levees, transmission lines, gas lines, roads and wetlands under a major storm scenario. This work-in-progress was presented to two state experts on April 21, with additional follow up interviews and further development of the project's innovative RAM methodology planned for summer 2010. CCRM participants are Robert Bea (PI)*, Emery Roe, Kofi Inkabi, Howard Foster, and John Radke.
Since 2008 Stanford University Press has been publishing a series of readings on High Reliability Organizations. They are soliciting book manuscripts; CCRM members are invited to submit manuscripts (either academic or trade). CCRM affiliates Paul Schulman, Emery Roe, and Ian Mitroff have recent books in this series. The series editors are Karlene Roberts* and Ian Mitroff*
In late March 2010 Siemens contacted CCRM seeking a faculty member to participate in its senior leadership workshops in Munich in May and June. CCRM agreed to provide the faculty member. Since that time Siemens has engaged in conversation with Statoil ASA to develop a meeting to assess common interests in high reliability. If interested contact Karlene Roberts*
In spring, 2009 CCRM conducted a three day workshop on high reliability organizing for Statoil ASA (the Norwegian national oil company) at Berkeley. Since that time CCRM researchers have visited the Statoil headquarters in Norway and spoken with them in France about the nature and direction of their activities. The company is currently engaged in formulating their direction in the safety area. Statoil brought Norwegian government regulators (OLF) to the Berkeley workshop to share exposure to the high reliability approaches to operations and safety that Statoil plans to adopt. Since that time at least one of the Norwegian regulators has maintained liaison with his DOE counterpart (Earl Carnes) from the Berkeley workshop. CCRM will continue to work with the OLF regulators (August, 2010). CCRM faculty who participated in the workshop or European discussions are Karlene Roberts*, Bob Bea, Ian Mitroff, Daved Van Stralen, Earl Carnes, Tony Hare, Chris Hart, Najm Meshkati, Philippe Baumard, Peter Martelli, and Renaud Vidal. In mid April Statoil contacted CCRM to schedule additional activities.
In January 2010 an NSF project manager and CCRM members initiated a discussion of NSF’s failure to get the interdisciplinary participation it would like to see in projects it funds. Responses to interdisciplinary RFPs are often rather narrow. Emery Roe,* Ian Mitroff, and Karlene Roberts offered to draft a paper about barriers to interdisciplinary research that are not discussed in the current literature and to address what constitutes true interdisciplinary research. They also offered to solicit CCRM faculty’s suggestions for workshops to encourage the development and submission of interdisciplinary research proposals. UCDC was suggested as a possible location for such workshops.
For the last several years CCRM has worked to develop a relationship with the University of California Center in Washington, DC. Several federal government agencies asked CCRM members to offer high reliability and error workshops for federal government agencies. UCDC offers an ideal location for these activities. In May 2011, CCRM conducted its first High Reliability Workshop for federal strategic planners and executives at the UCDC Center. CCRM members who have worked on this are Bob Bea, Earl Carnes, Najm Meshkati, Tony Hare*, and Karlene Roberts .